John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

Rather than allow this to continue through the meeting, I want to draw Mr. Stanley's attention to the fact that despite what he says about the tracker mortgages and how Ulster Bank is dealing with them, we have substantial correspondence indicating that customers have not been dealt with. I ask members to review their files, wherein they should have this correspondence. Customers must continue to fight the bank merely to get their cases recognised. This is despite the fact that some customers have been told they are part of the review, while others have not. I ask members to raise this matter with Mr. Stanley, particularly as it is important.