Catherine Connolly (Galway West, Independent) | Oireachtas source

I am not raising this individual case to get an answer.

I am raising it because that was the person's experience. Is that an indication of what is going on? Is the HSE snowed in and lacking in staff? Lovely language is being used, spoken with lovely voices but the reality is that when people ask for the position in writing they are told they will be contacted but then there is nothing. HSE officials have said they will contact those affected but one week later they have heard nothing. Is that an exception?