Mr. John-Mark McCafferty:

I have a general comment because we have given detailed specific comments. We operate on the basis of what families and individuals come to us in the context of the housing market, so we witness the acute situations many people find themselves in. We respond with advice, information and advocacy - that is with both a small "a" at the Residential Tenancies Board and a big "A" in this type of work influencing policy. That is our agenda and it is based on fairness, on responding to the housing market as we see it and on a mission to prevent families and individuals from becoming homeless, as many now are. We stand in that breach between people holding on to or losing their home. That is our agenda. I want to make that response in respect of the comments made this morning.