Mr. Stephen Groarke:

In terms of turnaround, we can grant approval, in principle, in 15 minutes. That means that when people go to look at a property they will be confident that the income and their deposit will secure them the mortgage that they need.

In terms of formal approval, our turnaround time between our branch and what we call our retail credit centre is a maximum of three days but we often do so within a much shorter time than that.