Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

Whatever about the original intent, I was there in the room when a relation of mine, one of the first people who took a case to the Financial Services and Pensions Ombudsman because of what Permanent TSB did, informed the bank of what it was doing. It denied my relative a tracker rate when it was in black and white in the conditions that the bank was to revert to a tracker rate. The answer coming back on the phone - coming from management down - was that my relative was not entitled to a tracker mortgage. I was there and I saw the tears. I witnessed the devastation that caused to the family, because I know them. This is not about communication.

They challenged the bank and told the bank it was wrong. They referred to their contracts, where it is stated clearly, and still it went on for years. In this case, it went on for years and the damage was done over and over again to their personal finances and wider social life. It has also had an impact on their health. The bank will do what it does. It talks about systems errors and all the rest. The banks will close ranks. That is what is happening. It is my view; Mr. Groarke has a different view to which he is entitled.

Finally, why is the bank still sending out extend-and-pretend letters to customers saying it does not know if individuals are impacted? Why is that still happening? These letters are still going out to customers on a monthly basis.