Ms Rosalind Carroll:

We have no problem doing that. I thought it would be worthwhile giving the committee an idea of the statistics on deposits that come to us at present. It is our third most common dispute type. Some 21% of the cases that come before us are in respect of deposits. I should emphasise that people should come to us in the interim. Of the cases that came before us last year, 92% of the cases found in favour of the tenant, in terms of either a full refund or a partial refund. This tells us that if tenants come to us - and they really should - most of them are winning their cases by a high majority. That is up from 86% in the previous year. Most tenants who take cases are winning them. We are asking tenants to use what is there and come before us. Our mediation service is free. There is never a cost to a tenant coming to us if they wish to-----