Ms Caitríona Walsh:

The other issue is that we really want to protect our core function as well and the work we have done in terms of our dispute processing times and the information we are able to provide to landlords and tenants. We want to make sure we maintain our service, as well as taking on the additional staff. That is why our workforce plan is so important because it will tell us about our existing service, which is increasing year on year anyway, irrespective of whether there are additional responsibilities placed on us or not. Does Ms Carroll agree that is fair?