Oireachtas Joint and Select Committees
Wednesday, 30 May 2018
Joint Oireachtas Committee on Health
Regulation of Home Care Provision: Discussion
9:00 am
Mr. Michael Fitzgerald:
There is a complaints procedure. The HSE has its own complaints procedure known as Your Service, Your Say and each of the providers has a requirement for a complaints procedure. In the event of people not being happy with a response from a provider, they can come to the HSE to seek further follow-up with issues. Complaints are made to all providers-----
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