Mr. John Cahalan:

The legal system is slow and archaic. Every twist and turn is inefficient. That is why I welcome the review, which needs to be prioritised. There are interested parties and it is difficult to change the system. That is the challenge for our society. The insurance industry exists to pay when something goes wrong. We want to get to the settlement as fast as possible and have a settlement that is fair to the customer and FBD. The fundamental problem is how long it takes and the cost involved in getting there. There are interested parties who profit from that.