Mr. Alex Sinclair:

The exaggerated sense of many claims is of concern. We went through a period when whiplash was the standard claim that went through the courts. One was pretty much guaranteed a handsome reward if one was unfortunate enough to suffer whiplash injuries. A claim being made by a person with a sore toe now typically includes claims for loss of sleep, depression, anxiety, issues with hearing, taste, smell and vision and headaches. None of those complaints is quantifiable, but all of them are being included when a claim is being made for what might be no more than a sore toe. That is a major issue now.