Ms Catherine Keenan:

In 2016, we had a refusal rate of 35% which fell to 24% in 2017 with the CBL pilot. I urge caution, however, as there is a correlation between the fall in refusal rate and the type of accommodation we are providing. We are building again and building high quality homes that people would have no reason to refuse. Some research might also need to be done on that aspect.