Ms Marguerite Ryan:

I will deal with streamlining and the removal of bureaucracy. There are some very good examples and we have heard about choice-based letting. There are other examples across government, in motor tax, student support grants and most recently the Passport Office. In partnership with CCMA and the Local Government Management Agency, LGMA, we are looking at the best options and it would require significant investment, but we see the value of it.