Ms Mary Mulholland:

In the case of County Kilkenny, which is the review we are working through at present, we would have a 70% return from tenants and we phone people and visit them, if required, where we believe there are capacity issues to get their details in. People are given every opportunity to get the information back in. Where people are removed from the list on the grounds of income, the eligibility is clearly set out in the regulations. If there is an issue where a person is not meeting the eligibility criteria, we have to work within the regulations. Where people are in a situation where there is a capacity issue or illness and they have not returned their information in time, they are not removed from the list but are put back in with the entitlements they had.

Issues in respect of eligibility criteria are different because if they want to return to the list, their circumstances would have to change again. That would mean starting from a new position on the list.