John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

It is similar to what is supposed to happen here, where the rights travel with the loan. That does not happen. I have seen cases where the regulated entity told clients to write to it and ask it for the information. I have dealt with clients who did that. One, with whom I am directly involved, did so last Christmas and has received no response whatever. This is done in the hope that the individual will simply break down in terms of either health or the willpower to pursue it. That is what they are dealing with.