Mr. Brendan Burgess:

No. The thing that really surprises me is that the Central Bank did not tell Pepper to write to all its customers and explain to them why it was not sending them a statement. It is very frustrating if a person rings their bank or electricity supplier to say, "Could I have a statement, please?", and it says "No", and the person gets the run-around and is not told why this is happening. If they told me that they think there might be an error-----