Mr. John Connaghan:

That sentiment from Mr. Breslin would also apply to some of my colleagues. If they had known the scale of this at the time, they would have taken action. On escalation, I would expect that a manager would deal with it without having to escalate it. One only needs to escalate it if one cannot actually deal with it. What is the point in escalating and extending the timescales if one has the wherewithal to solve the problem one's self? Escalating, which is passing the problem up-----