Dr. Stephanie O'Keeffe:

My understanding is and the briefings state that not only was Quest Diagnostics asking questions, it had also formalised a concern. My worry at the time was how long it might take since, if a dispute resolution process was invoked, sometimes these things could take forever. In fairness to the programme, once it received its legal advice, it met the relationship manager, or whatever the individual's title was at the time, with the CervicalCheck programme, the national screening service, and the issue was resolved between them. My understanding is they did not necessarily have an issue with the letters being sent, but that they did have a concern that there might be something in the letters that might bias the interpretation, or something like it. One meeting seemed to settle it and there was possibly some correspondence back and forth, but it was settled and the programme resumed the sending of letters.