Michael McGrath (Cork South Central, Fianna Fail) | Oireachtas source

On the tracker issue, this has been gone into earlier on but the outstanding issues which continue to be referred to us would include the AIB prevailing rate and related issues in Permanent TSB. Bank of Ireland staff members continue to report issues. We are getting emails from former customers of First Active who are now customers of Ulster Bank. Customers of EBS are also sending in significant complaints. I know the Central Bank is continuing to focus on them. The point is coming quite quickly at which we will need to give people definitive answers and definitive conclusions. They may not be the ones they want to hear, but people deserve to know the final position pretty quickly so they can then take the matter further through the process if they so desire, whether that is through the Ombudsman or the courts. As the Chairman has said, some of the lack of engagement, lack of response and lack of information which individual customers are getting from lenders is not satisfactory. The Central Bank owes it to them to reach a conclusion, as it appears to have done on the AIB prevailing rate. It is supporting the bank's interpretation in that case. The Central Bank should be up front and tell people so that they know exactly where they stand.