Ms Derville Rowland:

The consumer protection code applies to people in their personal financial transactions. It also covers up to €3 million of turnover of small businesses. All those protections apply. The code of conduct on mortgage arrears applies to a family home. It also applies where a person owns a property. That may not be the house the person lives in all the time. It could be a buy-to-let property, for example. If it is the only property the person has, it is covered in that code as well.

We also have regulations that cover lending, principally to small and medium-sized enterprises. They provide protections and how they should be dealt with in the course of any engagement.