John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

This is a simple question. I write to someone in December and he or she does not bother answering me. Is it not a basic courtesy to go back and forth? That basic courtesy is not being afforded to clients of vulture funds and that is a problem. They are turning to us for protection. I am turning to Ms Rowland and she is wrong in respect of unregulated entities and having a solution with the front-of-house being the service agent. It is not working for people. I will give her the detailed information. I know it is true because I have been working on cases myself. I pointed out previously when the officials were before the committee that other members have contacted service agents directly and have had the same experience trying to defend individuals who are making a legitimate case to them. I will come back to Ms Rowland on this case. I ask the Governor, however, to reflect on this issue in the context of what he said about European developments and the code of conduct.

I would like to ask about receivers in this context.