Professor Philip Lane:

I will turn to Ms Rowland on this but we are mindful of the fact we have this new credit servicing firm regime. The initial phase was to authorise these firms and ascertain whether they were meeting our regulatory requirements. The follow-up has been to ascertain whether they are respecting the codes that they need to operate under. The level of protection for consumers is different from the level of protection for someone, say, with an investment portfolio but perhaps Ms Rowland can provide an update.