Ms Derville Rowland:

The numbers we have identified to date represent, in our view, the vast majority of customers who should be admitted into the tracker mortgage examination. As we are doing this work, we have a significant number of very detailed work blocks under way with all of the lenders in the examination to ensure the correct customers are identified and responsibility is taken. As we go through that very detailed work, some of which is complete, there may be additional smaller numbers or groups of customers who should be included. We believe it is a very small amount.

I will outline the work involved to give the Deputy a flavour of how it can come about. We have identified groups of customers that should be included for a particular reason. However, we are actually doing verification work on the numbers of customers in a group. We might have an unverified number of, for example, 200 customers affected by a particular issue. However, we are going back to spot-check and recreate the data to inform us on whether 200 is the correct or incorrect figure. In that work we have found the figure sometimes adjusts downwards and that it can actually occasionally adjust upwards. It is with that verification that the number can adjust, as we have found. Equally, we have closed out the known issues with some of the lenders; therefore, we think there will be no more movement, bar that verification adjustment with these lenders. However, we are still in dialogue with others on issues that could result in an adjustment. It is our view that the vast majority affected have been identified and we anticipate very small adjustments in the number.