Simon Harris (Wicklow, Fine Gael) | Oireachtas source

Senator Dolan is correct that it is about creating an environment in which candour becomes the norm and the system not just legally but culturally realising the benefit of being honest and upfront with people. I yesterday heard Dr. Gabriel Scally talk of his experience of dealing with people who have been let down by a health service and what such people want. He has much experience of such situations in the UK and Northern Ireland. People often want an admission that something went wrong, an apology and a genuine commitment to working to ensure it never happens again. That is often what people who all present come across in our work want to happen. The Senator is completely correct in what he has said.