Mr. Ian Elliott:

There are many very good, committed, hardworking volunteers who do a really wonderful job and have a very sincere interest in ensuring the wellbeing of the young people they are working with. They could be, and are being, provided with a better structure to support their work. By that I mean provision of professional advice and guidance from individuals experienced in the area, making that more readily available to them so that if they have a concern they can access that information very quickly and easily. We are working on that.

We also need more defined policies within the organisation to cover specific issues that arise so that people know the organisation's expectations of them and how they should respond to a particular situation. In rough general terms those are the sorts of situation we are working on.