Mr. Karl Milne:

I am happy to answer the question. First and foremost the Department refers the clients to us and we are contracted to deliver a service to those clients. We are very conscious of the rural travel challenges that many of our clients face. We consider appointment times that would be reflective of existing travel arrangements locally such as bus services and the fact that many of our clients do travel into towns to get other services. We provide flexibility there, we reimburse public transport costs and we pay a mileage rate to clients for travel.