Mr. John McKeon:

I might ask Mr. Kane to come in on the site visits. The way we control the contract is that we select all the clients that are referred so the JobPath providers have no say in the selection of the clients. We refer over an IT system, we hear back from the job providers when they have engaged with somebody and when they have a copy of a personal progression plan, which is a trigger of a registration fee payment. They notify us when they place somebody into employment. We will check that against three things - whether the provider can produce evidence from the employer that the person is in employment, whether the person has signed off the live register and whether we have received a commencement of employment notice from the Revenue Commissioners. It is only where all three are satisfied that we will generally pay. That is the check on payment.

In terms of customer service, we do inspection visits which Mr. Kane can talk about. We also do customer surveys, which are commissioned externally and independently, of satisfaction levels with the providers and if they do not get satisfactory scores in those customer surveys we can reduce payments.