Ms Alison Bunney:

I echo Mr. Donnery's comments. First and foremost, we start with the clients. We spend time with them to get to understand their experiences, skills and real and perceived barriers to entering the labour market. We have a discussion with them on the jobs they would like to do, as opposed to the jobs available in the local area. We work with them to secure the most suitable job matches for them. The contract is constructed in such a way that providers are not rewarded if individuals do not move into sustainable work; therefore, there is no incentive for us to move individuals into jobs in which they do not want to stay because they will not stay in them. That will impact on our performance, the reputation of the service and the quality of the service we are delivering which, as the Secretary General has outlined, is a key performance indicator in the contract.