Ms Carol Boate:

Under the licence, there is a requirement on the operator to have four different codes of practices, including one for sales, one for participants, one for advertising and promotion, and one for the vetting of their employees.

Under the sales code of practice, the licence prescribes certain matters that it must address and must include. The operator was initially required to draft the code and present it to the regulator for approval. Every year, the operator must review each of these codes and consider whether they require amendment or improvements and submit that to the regulator for approval. The regulator's role is to approve it or to approve it with modifications.

If something came before me and I disagreed with the improvement, I could reject it, but I would have to give the reasons that it was not compliant with the Act and the licence. I could make modifications to it, but I would have to justify why that is in compliance with the Act and the licence. There is a process set up to look at that.

The sales code of practice, as the name suggests, applies to how national lottery tickets are sold. It applies to the operator and to every retail outlet that sells national lottery tickets.