Ms Carol Boate:

For the national lottery, there is a self-exclusion programme. This again is a requirement under the licence. It is a new requirement that was introduced. People who feel they are spending too much money or too much time on the website can set themselves up to be self-excluded from it. They can set that exclusion for a few days, for a month or six months and throughout that period, they cannot get back into their account. They do not receive any marketing emails or messages throughout that period and the operator goes a step further and also does not send them any marketing emails after the period has expired unless they come back and engage.