Louise O'Reilly (Dublin Fingal, Sinn Fein) | Oireachtas source

I have a question about the phone number because it is very interesting. The idea is that a person will ring in and will just be directed to the right service. I could probably say something smart about the waiting list but I am not going to. Will that person be qualified or will he or she be more of a telephonist? If somebody rings up and says he or she anxiety, which I think was the example used by the Minister of State, that person would be directed to the service. If somebody rings up and says he or she anxiety but actually that person might have something else, the person dealing with that could be an administrative person. Is intended that this person would be a triage person or merely a telephonist?