Jim Daly (Cork South West, Fine Gael) | Oireachtas source

The person answering the telephone would say the most appropriate thing would be to call to Jigsaw in Bandon, for example, rather than figuring it out oneself.

We are also examining the delivery of the solutions online and through texting facilities whereby people could text and receive a response. A lot of our research shows that young people are much more comfortable texting than picking up the telephone and ringing. These are developments we are considering and trying to grapple with. A number of working groups have been set up within the HSE and the Department to drive forward this particular initiative so that there will be one single point of contact for those who wish to reach out to mental health services and which would refer one appropriately to the most suitable service.