Mr. John Conlon:

I am not sure if there is a pattern but I will commit to reviewing all instances that are brought to our attention. As I said, our customer charter, our decision-making process and our decision advisory service are there to help us to do that and we will do it. I am not sure if a pattern is emerging but I want to be quite clear that, as I said, JobPath providers do not make decisions, we do.

With regard to the Fagan case, the judge did not decide to reinsert penalty rates. That was done by the Department. As I do not want to refer to specific cases, I will not make any further comment on that.