Paul Murphy (Dublin South West, Solidarity) | Oireachtas source

I have one question on the detail. Mr. Kissane mentioned difficulties with documentation with regard to EBS, and this tallies with a case I am dealing with whereby someone was taken off a tracker and was not given the appropriate information. He has made the appropriate complaint and EBS states it should have sent him a letter and that it believes it did send him a letter but that it cannot locate the letter it thinks it sent him that would have informed him on everything. Is a problem with tracking down documentation something that is commonplace?