Mr. Kevin Thompson:

In general, like any sector, our industry is moving more and more towards online. That is both at the quotation and issue of a policy stage but also at the claim stage. For any type of claim there is a certain level of assessment and statements which have to be made and sometimes that ultimately results in paperwork having to be carried out. However, the majority of simple claims are processed quickly and in an efficient manner, and often electronically. I know from my own experience that I was able to do that. That is a natural course of events. In time, more electronic formats will be part and parcel of the industry.