Mr. Kevin Thompson:

In my opening remarks, I highlighted the various elements that brought volatility to the marketplace. One was Setanta Insurance and another was the reduction in investment returns. For Insurance Ireland, the predominant element was claims inflation and claims frequency in the marketplace. We have highlighted numerous factors which have contributed to where we are now. We are working through the recommendations of the cost of insurance working group report. Our ambition is that reform will be implemented, particularly within the claims environment, as quickly as possible in order that consumers can benefit from it because we understand the frustrations of consumers.