Ms Justice Mary Ellen Ring:

As has been said, ultimately it has to be down to the investigators and the various procedures we have in-house, as well as the escalation process to try to bring about movement where there has been none. We want to set up a proper quality review because we are conscious that due to our own demands we may not be communicating with people properly. We may not be telling complainants that the problems which have arisen are due to gardaí not giving us information, a lack of complete information or people not turning up for appointments, thereby extending the time involved. We need to look at our work in that regard and determine whether we are keeping people properly abreast of what is happening in an investigation.