Paudie Coffey (Fine Gael) | Oireachtas source

On customer service and engagement, a lot of the work done by Irish Water seeks to build public confidence. Mr. Grant mentioned communities. Whether it is a small water treatment plant where river water quality is improving or beaches are improving, or whatever else, the work in itself is raising the level of public confidence. There is still an issue, however, with the brand of Irish Water and its engagement with customers. I acknowledge the hotline, as I call it, through which public representatives have access to advice when issues arise. It is working very well.

ESB Networks developed a very strong customer service brand owing to the resilience of the workforce. I think I am right in saying the delegates want to achieve a similar strong brand in managing water services. It is built over years of an improved culture of management and of customer responses, engagement and service. Irish Water is getting there. What other plans does it have to build in the element of customer engagement and service? The delegates have mentioned some of them.