Ms Alannah Murray:

I agree with the point made about human error, but what would be ideal is a system which would allow me to get from A to B on my own. People are irrelevant when the system is broken. Most of the time, it has been staff who have come to my rescue on buses. On one occasion when it was raining and I was so fed up with the system that I was driven to tears, the driver of the bus, with a passenger, lifted my chair into the cargo hold. I rang the company to complain and told it that if there was not a wheelchair accessible bus available for my return journey, there would be trouble and there was because the bus was not wheelchair accessible. I spoke about my experiences in Busarás when bus after bus was not wheelchair accessible. Mr. Kieran Delaney had to ring Mr. Ray Hernon to organise a single decker bus to take me home. I am reliant on others. I rely on the kindness of strangers and people like Mr. Hernon and Mr. Delaney, rather than on a system that is wholly unacceptable.