Ms Alannah Murray:

Yes, definitely. I have come across some really great people. There was an incident years ago that will never leave me, which was having to crawl on my hands and knees onto a coach because I did not know at the time that one had to pre-book. I just assumed I was an equal citizen, and I have learned from that. I have learned that is a mistake and that I am not an equal citizen.

At the time I had to crawl on my hands and knees onto a bus full of people. I have not had to do that since, but I have had to be carried onto coaches. I have had great experiences and things are improving but not enough.