Mr. Wim Verbraeken:

These customers' mortgages originated on a tracker rate or on a fixed rate that subsequently changed to a tracker rate. All of them at some stage moved to a fixed rate and rolled off onto a standard variable rate. We came to a definition and to the policy decision that the journey was potentially confusing and that customers were not fully made aware that they were giving up their tracker by moving to a fixed rate. These customers had originated on a tracker rate or before moving to the fixed rate they were on a tracker rate. They rolled off to a standard variable rate but after a review, we ultimately took the decision that they had potentially not fully aware they were giving up their tracker rate by entering the fixed rate.