Mr. Wim Verbraeken:

We have issued our apology to our impacted customers. We wish we were not in the position in which we are today, which is that we have 3,000 cases of customers we consider to be impacted. I am in a position, however, to deal with and resolve the issue in front of me, which I have uncovered with my team as we have gone through the examination. We are trying to do the right thing for customers given the specific circumstances each has lived through over these years.