John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

This customer says that they are not happy with the way they have been treated. They want their overpayment refunded, and feel that 10% compensation is far short of the mark, considering the years of hell they have been through. Mr. Masding does not seem to get that. That is the difficulty that I see.