John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

I know, Mr. Masding. That is the difficulty. He just keeps on throwing out the same mantra to question after question. I have asked him about humanity and compassion; I have asked him about everything. As he has said himself, he is "comfortable" with everything that he is doing. I must tell him that the bank's customers are uncomfortable with a lot of the stuff that he is doing. He seems to ignore that despite what he said in his opening statement. That is the point I am trying to make continuously in relation to the treatment of the bank's customers.

The customer I referred to said:

My personal view of this process is that it is just a joke and window dressing. We got the same standard response that the bank thinks the overpayment did not have an impact on us.

The sum of €60,000 represents their income for a year. I do not think that Mr. Masding understands some of the bank's customers. If it was not for this committee's hearings, he would never even listen to them at this depth.