Rose Conway Walsh (Sinn Fein) | Oireachtas source

I thank Mr. Masding for his opening statement. Mr. Masding states that he stands over the governance of the way all of these accounts have been reviewed. Why are we now getting correspondence from customers who in fact have had to contact the bank in recent months stating that they were not contacted by the bank and invited to put their case to the review process, when their case should be within the permutations of the review? Mr. Masding has stated the cases were not within the terms of the review. How do we know that all affected customers have been contacted and included in the review?