Oireachtas Joint and Select Committees
Tuesday, 6 February 2018
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Tracker Mortgages: Permanent TSB
4:00 pm
Mr. Stephen Groarke:
In terms of the types of errors that we have seen, which is most of the cases that I have described, this is the first one that is a regulatory error as opposed to a legal error. The remainder of the 1,979 cases appear to be operational errors where we made a mistake in how we ran the account.
We do not believe it is a legal error, but we have certainly not fulfilled our obligations to our customers and, under the regulations, not applied the due care and diligence we should have.
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