Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

I understand that systems errors can happen. As Mr. Groarke has outlined, customers were automatically put on the standard variable rate. If a bank's customers repeatedly inform it about something, then the error should be corrected. We would believe there was a systems error if the bank had corrected the error, but it did not do so. Please explain why the matter was not corrected if the bank believed there was a systems error. At some level in the bank, perhaps at board level, officials made the decision to do this.