Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

When a woman contacted the bank in 2015 or 2014 and identified the error, is it still the contention that it was a systems error when the bank did not rectify it? When the bank got the original contact from a customer to tell it they were entitled to a tracker rate mortgage and it said they were wrong, does the bank still contend that was a systems error?