Oireachtas Joint and Select Committees

Tuesday, 6 February 2018

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Tracker Mortgages: Permanent TSB

4:00 pm

Mr. Ger Mitchell:

Again I cannot discuss an individual customer's case in this regard. I am familiar with the case the Deputy mentions. When the offers were made in 2015 - this is a 2015 case - customers had a choice to accept that, which they lost nothing by doing, taking it to the appeals panel, taking it to the Financial Services Ombudsman, FSO, or in some cases going to the court. The customer in this instance declined the offer, declined to go to the appeals panel and went directly to court. The multiples that were mentioned are on the lower end, for the record.

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