Oireachtas Joint and Select Committees

Tuesday, 6 February 2018

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Tracker Mortgages: KBC Bank

4:00 pm

Mr. Barry D'Arcy:

We have a window of time to actually put this in place between 1 February and 20 February. In that timeframe, we are trying to get the operational process in place so they can be put back on the right rate. As mentioned earlier, we are trying to identify what is the actual rate they should be moved to. We are in the process of finalising that, transferring it to our operations teams to ensure they can move into a space where they can make a change and the customer restored to the appropriate rate. That will happen in the month of February.

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