Ms Dara Deering:

I understand the Deputy's point. However, we are trying to manage customer expectations. Customers are massively frustrated by the length of time this is taking. I am not trying to exacerbate this problem. On 5 January, when we issued those letters, we were not in a position to make a categorical confirmation to customers that they would be back on the correct rate by the end of February. I did not want, therefore, to exacerbate the already high levels of frustration for customers because, naturally, for many of those customers, we had only deemed them to have been impacted in December. We thought the best next step for those customers would be to say they are impacted. As their rates are rectified, they get communications from the bank. We understand the frustration. That is why we said initially that we would try to have communication by the end of March, which is in the letter to which the Deputy is referring. Since then, we have put all efforts into getting those customers back on their rate for the end of February. At least, their repayments are lower going forward, recognising the payment of redress and compensation will continue to the end of June.